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Returns, cancellations and refunds
Payment is pending or failed. What should I do?
Do not pay again until you check the order and payment status. Open the order/payment page and follow any retry or support instruction shown there. Keep the transaction reference if money was debited.
How do I request or track a refund?
Open the order and check its available help, cancellation, or refund actions. Eligibility and timing depend on the business policy, order status, and payment provider. Contact support with the order reference if the displayed status does not update.
What if an order or service was not as agreed?
First review the order details and contact the business through the available order or enquiry route. If the issue remains unresolved, use the platform support or appeal route shown for that case and provide relevant evidence.
How do I cancel an order or booking as a business?
Open the relevant order or booking in the owner workspace and use an available status action. Follow the customer notification and cancellation/refund requirements shown by the system and your published policy.
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