How can we help you?

Choose the account type that matches you. Customers can create a customer account; business owners can register, add their business, and complete the requested profile steps.

Use the language selector in the site header and choose English or हिंदी. The site remembers your selection in your browser.

Choose Customer to browse and order from businesses. Choose Business Owner to list and manage a business. Staff access is provided by a business owner.

Check that you are using the right sign-in page and account details. Use the password reset option on that page. If you still cannot access the account, contact support using the details shown below.

Open Nearby or browse categories and set your location when asked. Results depend on the location and business information available on Dukovo.

Use the save, follow, or wishlist option shown on the business or product page, then check your profile or saved list. The option may vary by page.

Use the QR scan option in the site navigation when available, allow camera access, and point it at the business QR. Check the business name and link before continuing.

Check the selected location in the header or location picker and update it. If using device location, allow the browser permission; results can still depend on businesses that have published location details.

Open Add Business, enter the business name and contact/location details, select the business activity and category, then complete the legal-structure fields shown for your selection.

Open My Businesses, select the business, and use its edit or profile options. Some legal or verification details may require documents or review after you update them.

Choose the role that truthfully describes your legal or authorized relationship to this business, such as proprietor, partner, director, trustee, or authorized representative when offered. Do not select Owner just to continue.

Use Add Business to register another eligible business under your account. Use the business selector to switch context, and confirm the selected business before making changes.

Use the temporary-close or business-closure options available in the business workspace. Review the effect on public visibility, active orders/bookings, and any confirmation step before completing the action.

Open the business verification flow and follow each step. Enter details as they appear on official records, choose a document type for each requested upload, and submit when all required items are ready.

Open your business dashboard or verification page. If more information is requested, read the note there, update the relevant details or document, and resubmit.

Use the document-type list shown next to each upload field and select the type that matches the file. Requirements vary by business structure and activity; do not upload a different document just to fill the field.

Business setup and verification may be separate steps. Complete the required setup fields first, then open Verification to submit documents marked as required for your entity, activity, and location.

Open the verification page and read the reviewer note for each item. Replace or correct only the requested detail, select the matching document type, and resubmit the verification when ready.

Check the field-specific document type, file size and allowed format shown on the form. Upload a clear, complete image of the requested document; do not upload passwords, unrelated records, or altered documents.

Choose the legal structure shown on the business’s official records. Enter the legal name and PAN requested for that structure; an individual or sole proprietor may use a personal PAN, while other entities may need the entity PAN. Follow the field guidance and official records.

Open Products & Services for your business and choose Add Product or Add Service. Enter a clear name, category, price or pricing method, and the other details requested on the form.

Open your product or service list and select the item to edit. Use the available availability or status controls when you want customers to stop seeing or ordering it.

Open the business menu and choose Add Branch or Locations. Enter the location details accurately; branch availability and services can be managed separately where those controls are available.

The page may show a branch or location selector when a business has more than one location. Choose the location that can serve your address and verify availability, timing, and charges on the page.

Open Locations or Branch Management, select the correct branch, and edit its hours and contact details. Save the change and check the public business page to confirm it appears correctly.

Use the business and branch selector in the owner header/menu. Check the active business name before editing products, orders, inventory, or settings so changes go to the intended location.

Open My Orders while signed in with the customer account used to place the order. Select an order to view its current status and available actions.

Choose a service that offers booking, select an available time and provide the requested details. The business confirms or updates the booking according to the options shown in your booking page.

Open the order or booking and check for the available action. Whether cancellation or rescheduling is allowed depends on the business policy and current status shown there.

Open Cart to review items, quantities, and available removal controls. Availability and price are checked again during checkout, so review the final order before placing it.

At checkout, select or enter the address requested for that order. Confirm the business serves the location and check delivery charges or instructions shown before placing the order.

Check that you are signed in with the same customer account used at checkout. If it is still missing, keep your order confirmation details and contact the support address or phone shown on the Help Center.

The business may have no open capacity for that time, may not serve your location, or may have booking rules that block the slot. Choose another time or contact the business using the enquiry option.

Open Owner Bookings, select the booking, and use the allowed status or schedule actions. Check the customer’s request and your cancellation/rescheduling policy before confirming a change.

If booking questions are enabled for your service, configure them in the service booking-question editor. Ask only details needed to provide the service and avoid requesting sensitive information unnecessarily.

Open Owner Orders for the correct business, inspect the order and fulfilment details, and use the available accept, prepare, dispatch, or completion actions. Update status only when the real order step is done.

Open the individual order or order group from Owner Orders. Review its payment state and fulfilment information separately; a payment attempt or receipt upload is not by itself proof that the order is settled.

Available payment methods are shown at checkout for that order. Options can differ by business, order, and payment setup; follow the instructions displayed before confirming payment.

Open the Pricing or plan page to review currently available plans and included features. Check the price and billing period shown there before choosing a plan.

Open the order in My Orders. Delivery updates or tracking actions appear there when the business and delivery service provide them.

On a product or service page, use the enquiry or quote option if it is available. Add the required details and check My Quotes for replies and next steps.

Open the business Quotes or Enquiries area to review incoming requests and respond using the options available for each request.

Sign in and open My Quotes. Select the request to review the business response, any updated quote, and the next action available to you.

Open the incoming request in the business quote workspace, review its scope and customer details, then use the response action to send or revise the quote. Confirm the amount and terms before submitting.

Open Inventory from the business menu to review stock tools. Use the item and branch shown on the page to make sure any stock update is recorded for the right product and location.

Open POS Billing for the correct business, add the items and quantities, review the total, and follow the payment and receipt options shown on the screen.

Open Inventory for the correct business and branch, find the item, and use the adjustment or stocktake workflow. Enter the reason and actual count accurately so the stock history remains understandable.

Use the stock transfer tool, choose the source and destination branches, list the correct items and quantities, and review the transfer before submitting. Confirm receipt at the destination if the workflow asks.

Use the available purchase or inventory receiving workflow for the selected business and location. Enter item quantities and cost from the supplier record, then check the updated stock ledger.

Open POS Billing for the intended business/branch, add the items, confirm quantities and total, then select the actual payment method and complete the bill. Keep the receipt or reference for reconciliation.

If the POS screen offers Hold or Pending, save the sale there and return to the pending-bill list. Confirm the customer, items, and amounts before resuming or completing it.

Open Cash Register for the correct branch and review the opening amount, recorded sales, cash movements, and counted closing amount. Resolve differences using the permitted adjustment flow and keep notes.

Use Khata only for the customer or account and transaction shown on the screen. Record accurate amounts and settlement status; it is not a replacement for confirming a digital payment with the payment provider.

Open Offers or Coupons from the business menu. Review the dates, eligible items, and conditions before activating an offer.

Enter or select the offer at checkout if that option is shown. Check the displayed eligibility rules and final total before placing the order.

Open the business or order page and use the review option when available. Keep feedback relevant to your experience and do not include private information.

If a task or reward is available on your account, open its details to see eligibility and completion steps. Rewards and terms can vary; follow what the page displays.

Use the business team or staff invitation tools. Give access only to people who need it and choose the role or permissions offered by the system.

Open Ownership Relationships for the business and follow its add, verify, or transfer workflow. Ownership changes may require the other person’s approval or supporting evidence; use only accurate ownership details.

Invite the staff member from the business invitation or people-management page. They must accept or complete the requested sign-in step. If an invitation expires or is wrong, review its status and issue a new one if the system allows.

Access depends on the staff role, assigned permissions, business context, and account status. Ask the owner/admin to review the person’s access and branch assignment rather than sharing another person’s login.

Sign in with your own staff account and open the assigned business dashboard. Work only on the orders, bookings, or tasks allowed by your role, and contact the business owner if a needed action is not available.

Access may be disabled, expired, or changed by the business owner, or your account may need attention. Contact the owner to review your invitation, role, and account status; do not use another person’s credentials.

Open My Subscriptions while signed in to the customer account used for the service. Available actions depend on the service and its current status.

Use the business recurring or subscription area to review active arrangements and the actions available for each one. Check the service terms before changing a schedule.

Choose a service that offers on-demand or field service, provide the requested location and job details, and follow the request status shown in your account.

Open the Field Service or service-request area for your business when that feature is enabled. Review job details and update the status using the actions provided there.

Open Business Reports or the relevant Insights page from your business tools. Choose the business and date range shown before using or exporting a report.

Use Business Report Builder if it is available to your account. Select the allowed data and filters, preview the result, and export only information you are authorized to access.

Use a strong, private password and never share sign-in codes. Upload only requested documents through Dukovo forms, and do not send passwords or sensitive files through unofficial channels.

Use the support phone or email displayed on this page if one is available. Include the page or feature name and a short description of the issue; never include your password or one-time code.

Sign in to the customer account, open Profile, and update the available contact or address fields. Review the saved details before placing your next order.

Verification helps confirm that you can receive account messages and may be required for a specific action. Use the latest code sent to your registered contact and never share it with anyone.

Open Notifications from the site header or your account area when signed in. Some updates may also be sent to the contact details registered with your account.

Open the account privacy or data tools if available, and follow the verification steps. If you cannot find the option, contact support from the Help Center with your account contact; never send your password or OTP.

Do not pay again until you check the order and payment status. Open the order/payment page and follow any retry or support instruction shown there. Keep the transaction reference if money was debited.

Open the order and check its available help, cancellation, or refund actions. Eligibility and timing depend on the business policy, order status, and payment provider. Contact support with the order reference if the displayed status does not update.

First review the order details and contact the business through the available order or enquiry route. If the issue remains unresolved, use the platform support or appeal route shown for that case and provide relevant evidence.

Open the relevant order or booking in the owner workspace and use an available status action. Follow the customer notification and cancellation/refund requirements shown by the system and your published policy.

Open the product editor and use its variant options when available. Add each sellable combination with the correct price, stock, and identifier; verify the combinations before publishing.

Attributes describe searchable product facts such as material, size, or brand. Choose the closest valid option and enter accurate values; leave a field blank rather than guessing when it does not apply.

A SKU is your own stock/item identifier. HSN is a tax classification code where applicable. Use the code from your records or a reliable official source; suggested values should be checked before saving.

Open the product bulk-import tool and download or follow its required template. Match column names and formats, review the preview/errors, and correct the file before confirming import.

Use the export option for the relevant business report or catalog. Export access may depend on your role and plan. Store downloaded files securely because they may contain business or customer information.

Open the product editor or business media area, upload a clear image in an accepted format and size, and save. Use photos you have permission to use and avoid including private customer information.

Open Business Media or profile editing for the selected business. Upload only assets you have rights to use and preview the public listing after saving.

Open Online Settings for the selected business to review the controls available for online orders, bookings, and policy overrides. Read each setting carefully because it may affect customers across the business or branch.

Use the availability, schedule, or temporary-closure controls provided for the business, branch, or item. Check the public page afterward and review any existing orders or bookings affected by the change.

If add-ons are enabled for the service, define each optional extra and its price in the service editor. Make the selection optional or required only as intended, and check the customer-facing booking/cart total.

A template can prefill common business settings and suggested fields. Review every value after applying it because the owner is responsible for making the final profile, policies, hours, and service details accurate.

If API access is enabled for your account, open the API key page and follow its setup instructions. Keep the secret private, grant only needed access, and revoke it if it is exposed or no longer used.

Use Share Business to copy or share the public listing link. Check that the selected business profile is complete and visible before sharing it with customers.

Open Business QR for the selected business, download or display the code using the offered option, and test the destination before printing. Keep the QR linked to the correct public business page.

Open Refer & Earn to view the current invitation or referral instructions and any eligibility terms. Rewards, if offered, follow the terms displayed in that feature.

Open the relevant promotion page to review price, duration, approval, and performance details before requesting or activating a campaign. A paid request may still require review and is not a guarantee of sales.

Open Business Pricing or Plan Upgrade for the selected business. Compare the current plan, included features, price, and billing period, then follow the confirmation and payment steps shown.

Open Business Storage to review usage, quota, and available cleanup or purchase options. Remove only files no longer needed and verify whether a document or media item is used by a live listing before deleting it.

Open the coin balance or Dukovo Coins page for the selected business. Review the current terms and transaction details shown there; do not treat coins as cash unless the feature explicitly says so.

Open the relevant plan, subscription, or purchase page and check its payment status and receipt/reference. If payment is pending, avoid paying twice until the status or support instructions clarify the next step.

Complete the delivery-partner registration form with your real contact and vehicle details. Submit requested identity and vehicle documents, then wait for the account review and activation status shown in the portal.

Open the document or KYC status in your partner portal and read any review note. Upload a clear, valid document of the requested type; contact support if no reason or next step is shown.

Open your partner portal to review available or assigned jobs. Check pickup, drop, amount, and time details before accepting; only accept a job you can complete safely and on time.

Use the job status actions in the partner portal and follow any required customer or delivery OTP/check step. Update status only after the real-world step is complete and never ask a customer to share an OTP outside the authorized flow.

Open the earnings, statements, or payout area in the partner portal. Check completed assignments, adjustments, and payment status; contact support with the statement reference if a settled amount is missing.

Use the partner portal’s availability or location controls when provided. Keep location sharing on only while needed for an active task, and follow the portal instructions if GPS permission or a location update is required.

Open the appeal option shown for the relevant case, explain the issue clearly, and attach relevant evidence. Submit once and use the case reference/status to follow updates; do not create duplicate appeals for the same issue.

Use the report or support option available on the relevant page and describe the specific issue. Reports are reviewed under platform rules; submitting a report does not guarantee that content will be removed.