How can we help you?

Open My Orders while signed in with the customer account used to place the order. Select an order to view its current status and available actions.

Choose a service that offers booking, select an available time and provide the requested details. The business confirms or updates the booking according to the options shown in your booking page.

Open the order or booking and check for the available action. Whether cancellation or rescheduling is allowed depends on the business policy and current status shown there.

Open Cart to review items, quantities, and available removal controls. Availability and price are checked again during checkout, so review the final order before placing it.

At checkout, select or enter the address requested for that order. Confirm the business serves the location and check delivery charges or instructions shown before placing the order.

Check that you are signed in with the same customer account used at checkout. If it is still missing, keep your order confirmation details and contact the support address or phone shown on the Help Center.

The business may have no open capacity for that time, may not serve your location, or may have booking rules that block the slot. Choose another time or contact the business using the enquiry option.

Open Owner Bookings, select the booking, and use the allowed status or schedule actions. Check the customer’s request and your cancellation/rescheduling policy before confirming a change.

If booking questions are enabled for your service, configure them in the service booking-question editor. Ask only details needed to provide the service and avoid requesting sensitive information unnecessarily.

Open Owner Orders for the correct business, inspect the order and fulfilment details, and use the available accept, prepare, dispatch, or completion actions. Update status only when the real order step is done.

Open the individual order or order group from Owner Orders. Review its payment state and fulfilment information separately; a payment attempt or receipt upload is not by itself proof that the order is settled.